What we do
Bringing your products and your customers closer
Visually stunning, irresistible content – at the right place and the right time. By understanding your audience’s buying habits, we create seamless ways to bring you two together.
Creative design
Smart, industry-leading visuals to get your products noticed. Our design studio brims with bright, sparkling, innovative ideas – the kind that achieve outstanding results.
Compelling editorial
From snappy headlines to stories that sell, our retail wordsmiths make your copy count – converting passive readers into keen, inspired buyers.
Results-focused strategy
The right mix of logic and magic. Our strategic, thoughtful approach means no risk – only outstanding outcomes, and increased return on investment every time.
"The Identity team are some of the nicest and most professional people I have ever worked with. The passion in what they do is apparent not only in the standard of work they produce, but also the way in which they treat their customer. Nothing is too much trouble. They always find a way to help out and sort out problems when they arise."
CHLOE LERNER, ALPHA LSG
"Identity produced our in-flight magazine ‘Explorer’ since being awarded the contract at the start of 2010. In an extremely tough, unpredictable and continually challenging marketplace, Identity continue to deliver a high quality publication that exceeds all of our expectations and extremely high standards."
CRAIG CHERRY, THE MONARCH GROUP
"We worked with Identity for the first time directly in 2012 (although we have worked with John Martin for many years) and found the experience a very good one. Every task was carried out with the minimum of fuss and the utmost expertise. They reduced a lot of the pressure that goes with organising the multiple publications and marketing material required for an event such as ISPY, and designed everything to budget, correct and importantly on time."
CHRISTINE MARTIN, TRT AND iSPY
"We have been working direct with Identity since September 2009. Their quality of work and professionalism has excelled since our relationship began, successfully producing four high-quality, multiple language in-flight magazines a year for us. We would have no hesitation in recommending Identity as a design and media agency."
JUAN JOSE SALGUEIRO BLASCO, ORBEST AIRLINES
"I have been working with Identity for a number of years now and can say that their level of efficiency and professionalism is second to none. I have recently contracted Identity to continue producing Virgin Atlantic’s Retail Therapy In-flight shopping magazine, which from their previous work is, in my opinion, the best in-flight retail magazine in the industry. I am able to place full trust in Identity and feel assured that a quality end product will be produced every time."
RICHARD CURTIS, TOURVEST DUTY FREE
"Identity were only given four weeks to produce our in-flight magazine, from the creative design and editorial features to securing advertising and creating a new in-flight retail section. In this short timeframe, they improved the design and the look and feel of the magazine, met their advertising targets and created a retail section which showcased our products in an excellent way. All-in-all they provided a magazine which exceeded our expectations, which is testament to their dedication, hard work and flexibility."
GEORGE ARBUCKLE, MONARCH AIRLINES
"Identity are a great team to work with and I cannot recommend them highly enough. Extremely professional, refreshingly creative, and with the ability to continually produce great results against very tight timelines. Their work is always produced to a very high standard and they are proactive in recommending cost effective ways of achieving effective quality results."
YVONNE AIREY, TOURVEST TRAVEL RETAIL
"Identity have always provided an outstanding level of customer service, attention to detail, design and creative innovation. Their experience and ability to create unique and outstanding designs and marketing solutions is definitely amongst the best available in the industry. The team finds time to listen and deliver solutions according to our needs, they are very client focused and have a collaborative style."
CHAVANNEY WILSON, DFASS MIDDLE EAST & AFRICA
"The Identity team are some of the nicest and most professional people I have ever worked with. The passion in what they do is apparent not only in the standard of work they produce, but also the way in which they treat their customer. Nothing is too much trouble. They always find a way to help out and sort out problems when they arise."
CHLOE LERNER, ALPHA LSG
"Identity produced our in-flight magazine ‘Explorer’ since being awarded the contract at the start of 2010. In an extremely tough, unpredictable and continually challenging marketplace, Identity continue to deliver a high quality publication that exceeds all of our expectations and extremely high standards."
CRAIG CHERRY, THE MONARCH GROUP
"We worked with Identity for the first time directly in 2012 (although we have worked with John Martin for many years) and found the experience a very good one. Every task was carried out with the minimum of fuss and the utmost expertise. They reduced a lot of the pressure that goes with organising the multiple publications and marketing material required for an event such as ISPY, and designed everything to budget, correct and importantly on time."
CHRISTINE MARTIN, TRT AND iSPY
"We have been working direct with Identity since September 2009. Their quality of work and professionalism has excelled since our relationship began, successfully producing four high-quality, multiple language in-flight magazines a year for us. We would have no hesitation in recommending Identity as a design and media agency."
JUAN JOSE SALGUEIRO BLASCO, ORBEST AIRLINES
"I have been working with Identity for a number of years now and can say that their level of efficiency and professionalism is second to none. I have recently contracted Identity to continue producing Virgin Atlantic’s Retail Therapy In-flight shopping magazine, which from their previous work is, in my opinion, the best in-flight retail magazine in the industry. I am able to place full trust in Identity and feel assured that a quality end product will be produced every time."
RICHARD CURTIS, TOURVEST DUTY FREE
"Identity were only given four weeks to produce our in-flight magazine, from the creative design and editorial features to securing advertising and creating a new in-flight retail section. In this short timeframe, they improved the design and the look and feel of the magazine, met their advertising targets and created a retail section which showcased our products in an excellent way. All-in-all they provided a magazine which exceeded our expectations, which is testament to their dedication, hard work and flexibility."
GEORGE ARBUCKLE, MONARCH AIRLINES
"Identity are a great team to work with and I cannot recommend them highly enough. Extremely professional, refreshingly creative, and with the ability to continually produce great results against very tight timelines. Their work is always produced to a very high standard and they are proactive in recommending cost effective ways of achieving effective quality results."
YVONNE AIREY, TOURVEST TRAVEL RETAIL
"Identity have always provided an outstanding level of customer service, attention to detail, design and creative innovation. Their experience and ability to create unique and outstanding designs and marketing solutions is definitely amongst the best available in the industry. The team finds time to listen and deliver solutions according to our needs, they are very client focused and have a collaborative style."
CHAVANNEY WILSON, DFASS MIDDLE EAST & AFRICA
Contact
Ready for your next project?
Let’s talk. Whether it’s a small design project or a large-scale services overhaul, we’d love to help take your retail business to the next level.
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